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Hotline: 0086-135 9032 4017

Shipping & Returns

Through our arrangement with FiftyOne, we're pleased to provide an enhanced shopping experience for international customers. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, international shipping and much more.

Shipping Costs
International shipping is calculated based on a number of factors including the desired service level (Standard or Express), the number of items you're purchasing, the weight of the items and the destination country/region. U.S. Shipping Costs on macys.com include all charges to the international shipping warehouse(s) in the United States. FiftyOne will then calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. see shipping cost chart

Shipping Offers
Free and $8 Flat-Fee shipping applies only to the shipping costs from our United States warehouse to Fifty One's Domestic warehouse. Additional costs will be incurred when shipping from FiftyOne to the final international destination. International Shipping fees will be calculated at checkout.

Please note: International order totals cannot exceed $2,500 USD.

Holiday Shipping Cut-Offs Please see our recommended dates for Christmas delivery.

Duty & Taxes
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that FiftyOne supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the FiftyOne global checkout.

Shipping Options & Times
Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

Online Shipping to the United States
Orders shipped to the United States must have a U.S. credit card billing address to be placed online. We apologize for any inconvenience this may cause.

U.S. Orders with an international billing address may be placed over the phone. Long distance fees may apply.
Please call 086-0755-22214820 during our business hours:
• Monday-Friday 9am-9pm ET
• Saturday 9am-7pm ET
• Sunday 11am-7pm ET

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